Communication differences on diverse teams
David Livermore | 17 May 2023
Differences in communication styles can be a constant source of conflict on diverse teams. Understanding these differences is key to building trust, avoiding misunderstandings and leading more effectively.
Hybrid teams: keeping up the connections
Marco Favaloro
It's all too easy for those all-important 'water cooler' moments to evaporate in the new hybrid world of work. So how do you build deeper relationships in teams that rarely share the same physical space?
Leadership advice you should ignore
David Livermore
So much advice to leaders and entrepreneurs is ill suited to leading in today's digital, diverse world. It often includes kernels of truth, but much of it needs a major rethink, starting with these.
The great mismatch?
Wayne Turmel
First was "the Great Resignation." Then there was "Quiet Quitting." But the latest buzzword flying around to help us understand the changing workplace is "the Great Mismatch."
Five questions culturally intelligent leaders ask themselves everyday
David Livermore
While cultural intelligence (CQ) needs to inform big picture strategic and operational issues, where it really comes to life is in the everyday practices of a leader.
Leaders, teammates, and teams
Wayne Turmel
The trend for remote work was rising for years before the COVID tsunami hit. But now we've passed that first big wave of change, what will teamwork look like going forward?
We're at a post-Covid inflection point. Now what?
Wayne Turmel
Three years of Covid-inspired disruption to the way work is done has left uncertainty in its wake. But waving a magic wand and saying, "we're going back to the way things were," isn't going to work for a number of reasons.
Talking about mental health
Therese Procter
How can people in managerial roles listen, understand and support team members who open up about mental health issues?
Company culture: the bigger picture
Wayne Turmel
How do we judge a company or team's culture? What role does working together physically play in creating it? Maybe more important, and harder to answer - how do we know?
What Is the language of conscious leadership?
Vlatka Ariaana Hlupic
Words have their own energy and meaning and need to be chosen with care. That's why language is such an important barometer of organisational culture.
Does working remotely make work less toxic?
Wayne Turmel
Some unwelcome workplace behaviors disappear when we work remotely. But when the way we work changes, so do the ways we manage to annoy and undermine each other.
Money talks: the power of salary transparency
Noura Dadzie
In the U.S., six states have passed laws requiring employers to publish salary information in an effort to reduce wage gaps. So should more organisations be prioritising salary transparency?
How culturally intelligent leaders make decisions
David Livermore
What does culturally intelligent decision-making look like for today's global leader? It's certainly not as simple as "just make a decision."
How culturally intelligent leaders make decisions
David Livermore
What does culturally intelligent decision-making look like for today's global leader? It's certainly not as simple as "just make a decision."
Financial stress and employee wellbeing
Harry Bliss
With the cost-of-living crisis set to continue for the foreseeable future, supporting employees with their financial wellbeing must be a top priority for every employer.
Enough of all this 'quiet quitting'
Wayne Turmel
Every once in a while, the business press gets hold of an idea and works it like a dog with a sock until it's unrecognizable. Such is the case with 'quiet quitting'.
Does it matter if you like the people you work with?
Amanda Nimon-Peters
Most of us need a sense of belonging with the people we spend time with. So working with people we like is good for us as well as the organisations that employ us.
How to build trust on a diverse team
David Livermore
Diverse teams have a harder time trusting each other than homogeneous teams do. Here are three evidence-based ways to go about building that trust.
Is there a place for gossip in the new normal?
Bob Selden
Social chit-chat is a vital part of being human. But how does that fit in with the the new normal of hybrid or home working where our physical contact with others is limited?
Recent Podcasts
From the archive
Morale: a moving target
Duane Dike
What we think we know about morale is probably wrong, especially the black and white notion that morale is either ‘good’ or ‘bad’. Like most human feelings, morale is a moving target, which is why being sensitive to its nuances is such a key skill for leaders.
What makes a growth leader?
Alison Romney Eyring
Leading an organization through a period of rapid growth is hard work. But when that growth is taking place outside a company's home culture or market, growth leaders face even tougher challenges.
The ingredients of customer delight
Andy Hanselman
In truly customer-focused organisations, 'customer delight' is an integral part of the culture. It's just the way things are done. And whatever your industry or sector, there are some common ingredients that can help you achieve it.
Do you only hear what you want to hear?
Andy Hanselman
Far too many organisations take the attitude with their customers: 'when things go well please tell us; when they don't, then don't bother'.
Enough of all this 'quiet quitting'
Wayne Turmel
Every once in a while, the business press gets hold of an idea and works it like a dog with a sock until it's unrecognizable. Such is the case with 'quiet quitting'.
Earlier opinion
The key ingredients for digital project success
Greig Johnston
More than eight out of 10 digital projects get delayed, run over budget, and/or fail to deliver what they promised. So how can organisations avoid falling into the same trap?
Corporate culture: have we lost our touch?
Bob Selden
Remote working is all very well, but how can we get a real feel for other people and build meaningful relationships without ever being in physical proximity to them?
Proper vacations are all about teamwork
Wayne Turmel
Far too many of us (especially Americans), don't use all our vacation time. But taking time off to recharge our batteries helps the whole team, so making sure that happens is a team effort, too.
The leadership trust crisis
David Livermore
Across the world, trust in leadership is at an all-time low. But global leaders also need to be mindful that many approaches to rebuilding trust are biased toward Western values.
Leveraging tech to succeed at hybrid working
Jesper Theill Eriksen
A variety of issues still plague today's hybrid work environments, particularly around the tech used to enable effective remote working.
How to talk about the elephant in the room
David Livermore
Knowing how to identify and constructively address unresolved conflict in different cultural situations is a key skill for global leaders.
Eight steps to achieving a high-performance culture
Vlatka Ariaana Hlupic
Creating a high-performance culture is often touted as the holy grail of today's organisations. But achieving it in practice remains an elusive concept.
Onboarding on hybrid teams
Wayne Turmel
Bringing people onto a hybrid team presents all the challenges associated with an office-based team, as well as many of the challenges that come with a fully remote team.
Presenting to diverse audiences
David Livermore
Presentation skills are a critical part of being an effective leader. But the more diverse your audience, the more you have to plan ahead and adjust the way you present.
Can you work from home and still have a career?
Wayne Turmel
Everyone knows that if you work from home once everyone else returns to the office, you've obviously decided your career doesn't matter. Right?
Creating serendipity in the workplace
Christian Busch
Everyone experiences good or bad luck at some point in their lives. But what if luck isn't as blind as we thought? What if it is something we can cultivate in the workplace and beyond?
The demise of the Blackberry and its link to Covid
Bob Selden
What's the link between the iconic Blackberry phone and the Covid pandemic?
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