What is your attitude to mistakes in your business? Facebook's approach is just one of this week's ideas. There's also a great example of customer delight from Air Canada and some statistics about the benefits of all this 'delight'.
What is your attitude to mistakes in your business? Facebook's Mark Zuckerberg's approach is just one of this week's ideas. There's also a great example of customer delight from Air Canada and some statistics about the benefits of all this 'delight'.
Andy's 3D Thoughts (Dramatically and Demonstrably Different) are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.
Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.
Andy's 3D Thoughts
