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Sustainability and business education

Evolutionary Provocateur | 23 June 2015

Dawna talks to Wendy Chapple, deputy director of the International Centre for Corporate Social Responsibility at Nottingham University Business School, about a different approach to executive education and why the school has launched an MSc in sustainability.

Putting the heart back into business

Evolutionary Provocateur | 04 June 2015

Andrew Thornton, owner of a community supermarket in London, talk to Dawna Jones about putting the heart back into business and how to be a different kind of business leader.

Can a product be a force for change?

Evolutionary Provocateur | 11 May 2015

Dawna Jones talk to Will Lauder, founder of Kapuluan Coconut, a social enterprise that works in the Philippines is to improve the well-being of impoverished rural communities through an artisanal product.

Scarcity and resource intelligence

Evolutionary Provocateur | 01 April 2015

Resource scarcity is no longer an abstract ‘green’ concept. As Dawna Jones finds out from Dr Nadya Zhexembayeva,, for many businesses, scarcity is an unwelcome reality that needs to become a primary strategic consideration.

Three ideas for March 16

Andy's 3D Thoughts | 16 March 2015

This week, a great example of making innovation work from a forward-thinking company, plus evidence of the power of negative customer reviews and a quick test of your memory.

Modernizing the MBA

Evolutionary Provocateur | 11 March 2015

Dawna Jones talks to systems change specialist, Al Blixt, about the forces that work against innovation in higher education and how business schools can better prepare students for an increasingly unpredictable world.

Letting go of control

Evolutionary Provocateur | 05 January 2015

Hear about leadership based on credibility and trust rather than 'yell and tell'.

Three ideas for Dec 15

Andy's 3D Thoughts | 15 December 2014

What is your attitude to mistakes in your business? Facebook's approach is just one of this week's ideas. There's also a great example of customer delight from Air Canada and some statistics about the benefits of all this 'delight'.

Hacking human performance

Evolutionary Provocateur | 24 November 2014

Best-selling author Steven Kotler discusses the power of ‘flow’.

Three ideas for Nov 10

Andy's 3D Thoughts | 10 November 2014

Do you know what percentage of customers will pay more and spend more as a result of great customer service? The answer is one of this week's 3D iDeas.

Wicked problems and the price of fish

Evolutionary Provocateur | 10 October 2014

Exploring choice, economics, systems and evolution with economist Professor Michael Mainelli.

Three ideas for Oct 7

Andy's 3D Thoughts | 07 October 2014

This week, who does Google's CEO, Eric Schmidt turn to for advice? It isn’t who you think. Plus some ideas on customer delight (from a school no less!) and why two dissatisfied customers gave a $100 tip..

Three ideas for Sept 22

Andy's 3D Thoughts | 22 September 2014

This week, an amazing statistic. Every minute, 204 million emails get sent - and that’s just one of the things that’s happens in an internet minute. Find out more on this week’s 3D Podcast.

Cultivating conversational intelligence

Evolutionary Provocateur | 15 September 2014

We’ve all heard of emotional intelligence, but what about conversational intelligence? How can leaders use conversation to activate higher-level intelligences such as trust, integrity, empathy and good judgment?

Three ideas for Sept 8

Andy's 3D Thoughts | 08 September 2014

This week, advice from Richard Branson, how the way you answer the phone impacts customer loyalty and a lesson in customer service during a hunt for Yorkshire puddings.

Thinking through the complexity

Evolutionary Provocateur | 13 August 2014

Forget organizational planning, budgeting and performance appraisals; these are all tools of the past. Companies that really want to navigate their way through today's complexity need to be able to think, not just steer.

Three ideas for Aug 5

Andy's 3D Thoughts | 05 August 2014

This week, how many of your people actually know what your business actually does - and who it does it for? We also have some insights into 'innovation in action' and an amazing insight into the pace of change.

Three ideas for July 15

Andy's 3D Thoughts | 15 July 2014

This week, we look at two examples of companies that are meeting their customers' expectations and throw in some advice about innovation from Germany's World Cup winning manager.

The value of insight

Evolutionary Provocateur | 02 July 2014

Why do companies encourage employees to be innovative, and then work hard to block the insights they have? Dawna Jones talks to Gary Klein to find out as they explore the value of insight.

Three ideas for June 23

Andy's 3D Thoughts | 24 June 2014

Did you know that half of customers who make a complaint ask a question about a company on Twitter expect a response in one hour! That, plus some other scary statistics, are among this week's 3D iDeas.

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